August 22, 2007
Security in common areas of apartment blocks depends on everyone
Precautions to be taken to minimise
resident is jointly responsible with the other residents and the
resident manager in their apartment block for security in the
apartment block common areas. See below how to protect yourself,
your family and neighbors.
Some residents complain that the concierge contacts them through
their apartment intercom to announce a guest, but they forget
that these dependable employees are performing their duties and
ensuring that all visitors are identified and announced before
entering the building. Instead of complaining, residents should
praise these professionals for performing their duties properly,
because many robbers manage to enter the apartments when building
employees fail to perform their duties.
Also, residents should inform the concierge of any delivery orders
(restaurant, drugstore, etc) and ask the concierge to ensure the
ordered items are delivered at the entrance of the building and
that they are called on the intercom to go downstairs and contact
the delivery guy at the entrance. Delivery guys should not be
allowed upstairs because they may become familiar with the building
and take a glance through the open door of your apartment. However,
should the delivery guy go upstairs, we recommend that as soon
as he leaves the apartment the resident contacts the concierge
on the intercom phone to inform him that the person in on his
way out. This allows the concierge to control the amount of time
the guest spends inside the building. Such precaution facilitates
the concierge work and provides security for everyone.
It is not recommended that residents leave the apartment keys
with the reception: in case of robbery, these appartments would
be most likely to be robbed. If there are no alternative solutions,
it is recommended to leave the keys with a neighbor and lock the
rooms that do not need to be accessed.
It is important that residents and employees have a password,
which should be constantly changed, to be used in emergency cases.
Unexpected gifts require special attention. They should be kept
in the entrance and not allowed to be personally delivered to
the recipient. It is recommended that the resident pick them up
later at the reception or else an employee of the building delivers
them at the resident’s apartment.
When a resident is called by a guest at the building entrance
it is important to make sure he/she is really the person wanted.
There is no need to expose oneself to unnecessary risks.
If you are coming into your building driving your car and see
suspicious people around, we suggest that you make a few laps
around the building until you make sure those people are not around
anymore. Many robberies are carried out this way: The resident
is attacked as soon as he/she stops the car in front of the entrance
Security is a very serious matter, so do not be fooled by strangers,
however well-dressed or polite they may be. Don’t forget
that appearances can be deceptive.
Residents should refrain from making comments on their personal
belongings when building employees are present. Also, residents
should ask the employees to refrain from making comments on their
personal habits with their friends – even if these friends
are caretakers of buildings in the neighborhood.
Not even the garage of the apartment building is totally safe.
We’ve all heard of thefts in garages. So, always close your
car, activate the alarm and never leave anything on display when
you leave it. Preferably do not leave the keys with the concierge.
And, if necessary, you should obtain motor insurance coverage
to be protected against accident or theft of your vehicle in the
Resident managers should be careful when recruiting and hiring
employees. Being a friend of a maid employed in one of the building
units should not be considered as a relevant qualification.
We recommend that candidates for the job should report to the
entrance of the building for the interview. They should not go
upstairs. All pertinent documents should be submitted before the
employee starts working. Also, it is essential to ask previous
employers for references. Finally, everyone in the building (employees,
residents or guests) should be aware of his/her duties. And in
case of emergency such as robbery or assault, nobody should fight
back because many peoples’ lives are at risk. We recommend
that people pay attention to biological characteristics of the
robbers (height, hair color, race, way of speaking, distinguishing
marks, etc) and to any possible nicknames used by the offenders.
Such information is valuable to police investigation.