hour alarm remote monitoring
The Central Alarm Monitoring Station is designed to provide complete
management and remote monitoring of alarms. It is able to receive
and process information from alarm panels from different brands
and models (with different communication protocols).
monitoring post consists of an operator console, alarm signal
receptor connected to telephone lines, microcomputer, monitor,
printer, no-break and complete operating software with historical
record of events, operators management, accounts management, reports
issue and maintenance of customer register. The central monitoring
station can process only a limited number of customers.
an alarm signal from the alarm panels installed is received by the
digital receptor, a screen with several windows is opened where
all details concerning the cause of the alarm, the customer’s
name, the account number and address are viewed. Also, customized
data is requested (passwords, particularities). Another window indicates
the priority actions to be taken by the operator such as informing
the names of the contact persons and their telephone numbers. The
telephone call is made and the operator is required to inform what
was said during the telephone conversation. All alarm processing
activities with date, time and operator information are recorded
in the respective account file to be used in further detailed reports.
To ensure perfect operation and efficiency of the equipment,
repair is provided in case of problems. Inspection of the alarm
system, the electric fence and the closed circuit television (CFTV)
is performed by an expert. Also, if any item needs to be replaced
for whatever reason, the customer shall be advised and his/her consent
of trained mobile surveillance teams that perform day and night
patrols to constantly check the buildings.
The vehicle fleet for ready assistance in Brazil is mostly made
up of Siemens Mobile Assistance Units, which deliver two important
services: Technical Inspection and Check Visit.
Whenever the Siemens Monitoring Center is informed of alarm activation
but is not able to establish contact, mobile assistance units are
dispatched for checking the spot. The Technical Inspection service
shall also be activated whenever the customer or authorized person
does not inform the correct password.
Trained mobile surveillance teams that perform day and night patrols
and undertake an average of about 1 (one) or 2 (two) non-scheduled
daily and random checking visits.
*The number of visits varies according to the type of service agreed
in the contract for services rendering under the private regime.
The UVAs (Mobile Assistance Units) electronically record every time
someone passes through the spot, by bringing an electronic baton
close to a button installed in the monitored building.